Skip Navigation

Privacy Policy

General Policy

thinkbroadband is committed to protecting and respecting your privacy and to using technology to enhance your online security. The information that you provide us with, or that is gathered automatically helps us to monitor our service and provide you with the services that you have subscribed to. We will not release to any third party any personally identifying information obtained by us, without your prior consent. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998 (the “Act”).

Posting personal information to public areas of thinkbroadband

Please bear in mind that any personal information that you submit through forums, letters/emails for publication and the like may be collected by others. If you have any concerns, questions or comments please email


We may send e-mails to users who have registered with us, and we use this and other information you provide for demographic purposes. We do not give our user list out to other parties and we only e-mail registered users. We do not approve of unsolicited e-mail and do not believe e-mailing users against their wishes is respectable. To that end we keep all e-mails to a minimum, unless a regular update is specifically and explicitly requested by the user. You can remove yourself from all our lists automatically by following instructions at our unsubscribe page. To cancel your forum account, please contact We request that any information you provide us is kept up-to-date so that if you fill in any of our surveys, we may contact you to gather more information.


Our site allows (but does not require) you to register with us if you wish to use some extended features which you may find useful. This also gives members more credibility when communicating on the message boards. Registration only requires one e-mail address, but you may provide an additional address which can be shown to anyone viewing your posts. This ‘public’ e-mail address is optional and your ‘private’ e-mail address is not shown to users other then thinkbroadband staff and volunteers.


We use ‘cookies’ to track advertising information, web site usage, and for authentication on the message boards, in addition to allowing you to specify preferences which are stored.

IP Addresses

thinkbroadband collects the IP addresses of users to ensure that the service provided is not abused. We do not ordinarily publish IP addresses of posters but reserve the right to do so in circumstances where we feel it is in the public interest to counter abuse.


On occasion we may conduct online surveys. This is used to gauge our service, collect demographic information and other information that we may find useful. These surveys are optional. We may share non-personal, aggregated information with third parties.


The personal information which we hold will be held securely in accordance with our internal security policy and the law. While we strive to keep the information that you supply directly or indirectly secure please be aware that the Internet is not a fully secure medium.


From time to time we operate competitions and promotions. Participation in these is optional. Be sure to check individual competition rules for any conditions that may apply.

Usage of Information

We may co-operate with any local or national government or law enforcement authorities at their request and provide any information we hold. We also reserve the right to provide such information to third parties on receipt of appropriate documentation of their intention to issue legal proceedings against a user.


You may unsubscribe from any mailings on the appropriate parts of the site. If you are having difficulty, email

Links to other websites

This website may contain links to other websites. However, thinkbroadband does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies. Accordingly, this privacy statement and policy apply only to this website and not to linked websites.

Governing Law

Any dispute over privacy is subject to this Privacy Statement and the laws of England and Wales.

Policy Changes

By using our site you agree to accept this privacy policy and are aware that our policy may change with time. Any changes to this policy will appear on this web page. If you have any questions, please e-mail